These pages
contain answers
to common
questions
handled by our
support staff,
along with some
tips and tricks
that we have
found useful,
and presented
here as
questions.
For FAQs:
LocalSIM
(postpaid)
or
GlobalSIM
(prepaid)
________________________________________
LocalSIM
(postpaid)
What is my
mobile number
when overseas?
How do I check
my voicemail
when vRoaming?
What about
Australian
pre-paid users?
Is my phone
compatible?
Can I send and
receive SMS's?
How do I pay?
What is my
mobile number
when overseas?
With vRoam
you now have 2
phone numbers!
Using the Follow
Me service, you
can still remain
contactable on
your normal
mobile phone
number.
You also have
a local number
to give to
people to call
you directly, if
you choose to do
so. By using
this facility,
you are able to
minimize, and in
most countries
totally avoid
any costs for
receiving calls.
How do I check
my voicemail
when vRoaming?
The easiest
and cheapest
option is to set
up a voicemail
in the country
you are
visiting. This
is simple to do
and instructions
are included in
the blue box in
your vRoam pack.
By using a
local voicemail,
you save by only
having to pay a
local call to
retrieve
messages, rather
than an
international
call back to
your normal
voicemail box.
What about
Australian
prepaid users?
Pre-paid
mobile users can
also take
advantage of
vRoam. However,
you will need
to:
Ensure that
your phone is
not sim-locked
so that the
vRoam sim will
work in your
phone
Ensure that
your phone can
Divert All calls
if you want the
Follow Me
service
You should
check these with
your service
provider.
Is my phone
compatible?
For most
countries, your
phone must be a
dual band phone;
it must be able
to work on
GSM1800 and GSM
900. Most recent
model phones in
Australia are
dual band.
Your handset
needs to be
unlocked, ie it
must be able to
work with
another
carrier's
simcard.
For the USA a
tri-band phone
is required, ie
it needs to
operate on
GSM1900.
If you are
unsure about
your phone
please check
with vRoam
BEFORE you
leave.
Can I send and
receive SMS's
Yes, you can
send and receive
SMS messages.
You will need to
give people your
vRoam phone
number for them
to send you
SMS's.
Alternatively,
you can swap
simcards
periodically to
receive SMSs
sent to your
normal mobile
phone number.
How do I pay?
With vRoam
LocalSIM you
only pay for the
calls you make.
You are provided
with a fully
itemised bill
detailing all
your calls.
However, vRoam
will take a
small deposit
which will be
credited to your
account, or
returned to you.
Calls are
normally charged
to a nominated
credit card.
________________________________________
GlobalSIM
(prepaid)
When the
phone is
switched on it
displays 'Insert
SIM' or 'Enter
Code'
What is
“international
number?
Phone does
not callback?
Emergency Number
Dialling
Network
Coverage
SIM Quick
Access Codes
How do I
Top-up my
GlobalSIM
When the
phone is
switched on it
displays 'Insert
SIM' or 'Enter
Code'
Handsets bought
directly from
Networks are
highly
customised to
that Network.
Because they are
normally
subsidised as
part of a
package the
Network may also
'lock' the phone
so it cannot be
used when
another SIM is
inserted and
these messages
are
characteristic
of this. Contact
your network
operator to
unlock the
phone, or use an
alternative
phone.
What is
“international
number?
All
telephone
numbers in our
network must be
entered using
the
international
format. First
the country
code, followed
by the national
area code and
then followed by
the required
telephone
number. For
example: to call
NSW in
Australia:
+61 2 9XXX XXXX
To dial
internationally,
use + country
code, followed
by the number.
Do not use 0011
or 00 or 011.
All short codes,
such as “121”
for Voicemail,
work within this
dialing format
and do not
require any
additional
country codes
etc. - you dial
them exactly as
listed.
Some examples
for
international
numbers:
Australian
mobiles
+61 4XXX XXX XXX
(leave out the
leading 0 of the
local number)
London fixed
line
+44 20 XXXX XXXX
(leave out the
leading 0 of the
local number)
UK
Mobile
+44 7XXX XXX XXX
leave out the
leading 0 of the
local number)
New
York
+1 646 XXX XXXX
Rome fixed
line
+39 06 XXXX XXXX
(do not leave
out leading 0 of
local number)
Italian moble
+39 33 XXXXX
XXXXX
Phone does
not callback?
The SIM is
designed to work
with a
particular
function of the
handset software
standard called
the Sim Toolkit
(STK).
Unfortunately,
not all handset
manufacturers
conform to this
standard in all
their phones or
even across
different
firmware
versions in the
same models of
handset.
GlobalSIM is
designed to
provide service
even for these
phones, by
dialing
*125*1*{international
number}#
Emergency
Number Dialling
Every mobile
user should use
the GSM standard
for emergency
services which
is 112 -
this dials
normally on the
network (even
without a SIM in
the handset) and
we do not
interfere with
this in any
manner (same for
911 and 999). A
GlobalSIM will
be put through
as appropriate
by the roaming
carrier.
Network
Coverage
The latest
network coverage
chart can be
downloaded from
the globalSIM
website.
SIM Quick
Access Codes
The following
table shows the
standard Quick
Access Codes:
Code
Description
102+{Number}
Initiate
forwarding to
the supplied
number
103
Forwarding OFF
121
Voicemail
Retrieval
122
Voicemail ON
123
Voicemail OFF
125
Check Status of
Voicemail
133
Returns
Telephone Number
and IMSI (May
not be
available)
154
Customer
Services
187
Account Balance
188
Call Receipts
OFF
189
Call Receipts ON
How do I
Top-up my
GlobalSIM
Redeem
Codes:
A number of
Redeem code
vouchers are
included in your
GlobalSIM pack,
with a
pre-defined
values of
credit. Each
Redeem Code
starts with
“000” to
distinguish it
from a normal
telephone number
and each Redeem
Code can only be
used once. The
codes are
redeemed by
entering the
full code into
mobile telephone
handset
containing a
GlobalSIM and
pressing
“Talk/Send”.
This sends the
code to the
GlobalSIM
system, which
recognises the
SIM in the
handset and the
Redeem Code and
adds the
associated
credit value to
the account.
If you require
additional
redeem codes
these can be
requested by:
